Return and Refund Policy

The following returns policy applies to all items sold by Caroline Bengtson, through, or by any person promoting on behalf of 


If you are not fully satisfied with your purchase, you may request a refund under the following conditions.

A restocking charge of 20% of the product cost will be deducted from the sale amount.

A charge of $250 for each counseling session or webinar that has been attended will be deducted from the sales price.

Payments made to have been made in accordance with the terms of sale and those payments have been cleared by the issuing bank. 

Printed materials are returned to Caroline Bengtson, P.O Box 213, El Granada, CA 94018


An item not marked as non-returnable on the product detail page is eligible for return within the applicable return window if it fulfills one or more of the following conditions:

– Was in a physically damaged condition at the time of delivery

– Has one or more parts of accessories missing

– Does not match with what was ordered
 may, but are under no obligation to, honor requests for refunds for the following reasons:

Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;


Download issues: You have problems that prevent you from downloading the product.  recommends that you contact the support team for your browser provider, as  ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;


Irreparable defects with the software: Although all the products are thoroughly inspected before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;


Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples (in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.